0
order mistakes fixed by agents before the order went to the kitchen
Cost of one wrong order → saved about 0
Mistakes caught, by type
From read-back checks and live corrections.
QA steps missed most
Share of calls where the coach saw the step missing.
Agents
Estimated QA is the coach's estimate; product knowledge and tone stay with your QA reviewers.
Learned from agent feedback
Rules switch on automatically once enough agents confirm them. You can switch any rule on or off.
Stored: counts, QA step results, issue types and menu words. Not stored: audio, transcripts, customer names, phone numbers, addresses or card details.